Inspiration Sound and light Ltd 
Guarantee Terms & Conditions

 
We Guarantee Your Total Satisfaction. With more than 10 years of helping DJ professionals, our guarantee is more than just words. Our Exclusive 5-Star Guarantee makes it easy, convenient, and safe for you to shop at Inspiration Sound and light Ltd 24 hours a day, seven days a week. We are so sure that we are the best place to buy Pro DJ gear at discounted prices, that we guarantee it. We stand behind the finest quality, selection, service, and security available online today. Your total satisfaction is our top priority. 

Products In Stock! In addition to most orders shipping the same day they are placed by 1.00pm, Inspiration Sound and light Ltd has one of the largest selections of professional DJ equipment available anywhere. In addition to having the top sellers, our buyers work diligently to search out and discover unique hard to find items. In addition, if there is a product you are looking for, we will search for that item, or a comparable product and will try to make it available to you at significant savings! Just email us or give us a call 01733 577666.
 
1. Hassle Free Returns Nearly all of your purchases at Inspiration Sound and light Ltd are covered by our 14-day return program (exclusions apply). We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. Our specially-trained staff of Sales Advisors and Customer Service Representatives are available on 01733 577666. 
2. Free Tech Support from Factory Trained Sales Advisors Our sales representatives have hands-on experience with our gear and can help you with your questions before and after your purchase. You'll get great advice on how to select the gear that meets your needs, then Inspiration Sound and light Ltd Sales Advisors are available to help you set up and use anything you have purchased from us. 
3. Authorised Dealer As a professional, you rely on your equipment to help you do your job. Do not get caught without your valuable factory warranty. Inspiration Sound and light Ltd is an Authorized Retailer for every brand we offer. That means you can count on the warranty for your equipment being honoured. Plus, it means our experts receive thorough, ongoing training direct from the manufacturers. So, you can count on Inspiration Sound and light Ltd for expert advice and support before and after you make your purchase. You may find a great deal that is too good to be true, but chances are it is not from an authorised dealer and your warranty could be void. With Inspiration Sound and light Ltd, your valuable manufactures warranty is guaranteed. 

All prices quoted are inclusive of VAT unless otherwise stated. 

Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are. 

Non-returnable products: Copyrighted goods (all software, media and sample CDs) where the packaging has been unsealed and/or the product has been registered unless the product is faulty Products that we have made to your specification or customised specifically for you Contact products for Health and Safety reasons to products such as microphones, headphones, earphones, in-ear monitoring devices and brass and woodwind mouthpieces that have been used or where the hygienic seal has been removed or broken 

We reserve the right to cancel the order if: * we have insufficient stock to deliver the goods you have ordered * we cannot obtain payment * a product, price, or offer description fault has been identified * we do not or cannot deliver to your area/Country 

If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.
 
Prices and promotional offers are subject to change without notice. All are subject to availability. 

Access, Mastercard, Visa, Visa Electron, Maestro, Switch, Solo, Delta, American Express cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer. 

Your credit/debit card will be charged at the time of order in order to secure the goods. 
Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.

No goods shall pass from Inspiration Sound and light Ltd to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.
 
Finance cancellations outside of the 14 day cooling off period will be subject to a 5% arrangement fee. 

All products are subject to availability. 
All products are covered by manufacturer's warranty. 

All shipments in transit from Inspiration Sound and light Ltd are covered by carrier's insurance.
 
In most cases the Customer's signature will be required at time of receipt and goods cannot be left without a signature.
 
Claims for non-delivery, missing items, incorrect or damaged goods must be made within 7 working days of delivery. Claims will not be accepted after this time. 'Dead on arrival’: Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Inspiration Sound and light Ltd within 7 days of receipt of the goods. The faulty goods will then be collected by Inspiration Sound and light Ltd courier.
 
Acceptable orders which have been placed and cleared by 1.00pm Monday to Friday will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc.). If an order has not cleared in time, Inspiration Sound and light Ltd will contact the customer to inform them of any delay. Orders placed between 1.00pm on Friday and 1.00pm the following Monday, will be dispatched for delivery on Tuesday. 

All illustrations and product descriptions featured in out advertisements, web site or brochures are correct at the time of going to press or web pages going 'live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order. 

In the event of a delayed delivery or faulty goods, we can accept no responsibility for loss of earnings or event cancellations, which depend on the products in question arriving by a certain date. 

The following terms apply to mail order consumers as defined in the Consumer Contracts Regulations 2013. 

Under The Consumer Contracts Regulations 2013 you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods (including internet sales) 
without the need to justify and at no cost (except supplementary costs). A refund will then 
be made to the customer’s original payment method. 

A)If a consumer exercises his/her right to cancel a Contract, Inspiration Sound and light Ltd shall, in accordance with the Regulations, reimburse any payment made by the consumer within 14 days from the day on which he/she gave such notice of cancellation, provided that the consumer shall not be entitled to a prepayment in the event that: 

A1) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or 

A2) the Goods are marked, damaged or not in the same condition in which they are sold.
 
The returned items HAVE to be in 100% resale able condition.
 
The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items, original shipping costs of £10 will be deducted from the refund. If we receive your item back not in the condition that is was sold there will be up to a 25% restocking fee depending on the condition it is received back to us. 

These terms and conditions do not affect your statutory rights. 

Our VAT Registration number is 879 1794 56
 
Inspiration Sound and light Ltd in a registered company in England and Wales (No. 8758038